Refund & Returns Policy

We want you to love your Fur & Plush products. If you’re not completely satisfied, our Refund & Returns Policy ensures a smooth process for resolving any issues.

Refund Eligibility:

  1. Refunds are available for items returned within 30 days of receipt.
  2. Items must be in unused, original condition with all tags and packaging intact.
  3. Proof of purchase, such as your order confirmation, is required.
  4. Refunds will be issued to the original payment method.

Non-Refundable Items:

  • Custom or personalized orders.
  • Gift cards.
  • Final sale items or heavily discounted products.

Processing Refunds:

  1. Once your returned item is received and inspected, we will notify you via email.
  2. Refunds are processed within 7-10 business days of approval.
  3. Shipping fees are non-refundable unless the return is due to our error.

Exchange Policy:

We offer exchanges for defective or damaged items. Contact us at +1 (765) 637 4849 or support@furandplush.com to arrange an exchange.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service to ensure your item reaches us safely.

If you have any questions or need further assistance, don’t hesitate to contact us. Your satisfaction is our priority.